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Introduction: About our Billing / Payment Policy Unlike other ISPs, we feel that it is our duty to inform customers about our billing practices, so that customers can make a informed decision before they signup, or renew for their services. This is why we have decided to furnish such information to the public. We hope this will eliminate any chances that our customers would see our billing practices in anyway to be misleading. If you have any question, comments, or perhaps found any inconsistencies herein, please, email: billing@isot.com Billing and Settlement Payment is due upon the end of every month, with exception to the customer have paid advanced which does not require to pay by monthly basis; in such case those customer must also check their account status. If you are our existing customer, please make sure that your account is up to date, and that you are not delinquent on any payment. An automated Email will be send about 25th of every month to remind user to make sure their account is up to date. You should check on your account status on or about 25th of every month. All members will have until the 30th of every month to call in or use our on-line cancellation should you wish to cancel your account. If either payment or Mail-In cancellation notice is received, you will be responsible to pay the amount from the day which you are unable to pay, until the end of the month. In such cases, no credit will be given toward future renewal. Notices received after the 1st of the following month will have their service terminated on the 5th of the month and assessed a late fee of $10.00 upon renew if renew after the 10th of the month. Example 1: Lets say you paid your account from when ever thru month of April, 2000. If we did not receive your cancellation request at the end of the month (That is, day 30th of month of April 2000), The next month you came in and renew (Lets say 14th of May 2000), you will be charged for the entire month ($17.95+10.00 = 27.95) Example 2: Same as above, except we have received your cancellation request by the end of 30th of month for April 2000, you will be paying from 14th of May 2000 until end of this month [(31-14)* $ 0.5983] = $10.17. To ensure you are not an existing member which would fake your identity to evade our late fee, we will need an photo ID that will identify you if we have any doubt of your personal identity. Pro-rate for new members When signup for the first time, if your signup date is before the 7th of the month, you will be only paying the entire month from the day you signup until end of the month and $10.00 Setup fee. After 7th, you will be paying for the remaining of the month you signup and the whole month after the month you have signed up plus $10.00 setup fee. This policy is necessary to reduce un-necessary accounting / billing related tasking. Basically, what we are telling you is that the best time to sign up with ISOT, is the first 5 days of every month. If you really save budget your account ($14.95 / month rate), try signup for entire year and receive bulk rate discount. For Example: If you signup on the 17th (lets say, April, 2000), You will be paying from 17th to end of this month for the current month (April, 2000), plus the entire month ahead (May, 2000) and $10.00 setup fee, so, your cost would be (assuming, you are paying at month-to-month basis), will be
Check Policy Checks returned from our bank will be subject to a NSF fee of $25.00 (plus tax). Subsequent payments must be made by cash, cashier's check or money order. Customers will be notified telephonically and by email upon receipt of a returned check, and have 10 days from the date of this notice to remit payment in for both the check in question and the NSF Fee. If payment is not received in 10 days the account will be suspended pending payment as mentioned above. Check returned with a "invalid account or closed account" status will result in immediate account termination, in addition; your check will be turned over to KPD (Killeen Police Department) for prosecution of theft. Credit Card Payments If you choose to pay for your account with a credit card, it is your responsibility to notify the billing department of any changes regarding your payment method, including (but not limited to): changing to another method of payment, informing us of a new card number or expiration date. Account Cancellation If you wish to cancel your account, you must give us either written notice, fax your written notice along with your login name / password by printing out our online cancellation form, or cancel your account online . Written notice cannot be given via e-mail. If you prepay six or twelve months and choose to cancel your account, you will be refunded for the time remaining on the account after it has been terminated, minus an exit fee of two months for six month prepayment, and three months for twelve month prepayment. Refunds will take 4 weeks from the date of termination to process. Accounts cancelled by the 1st of the month will not be charged for that month. Accounts cancelled after the 1st of the month are responsible for that months billing. Automatic Renew Options Be advised that account signed up or upgraded with automatic renew options will be automatically billed on the 30th or the beginning of next billing cycle, unless you cancel per the term stated above. All accounts are renewed on the first of the month. If your account was created on a day other than the first, your second month will be prorated to put your account in synch with our billing cycle. Trial Account Cancellation If you request for 30 day trial and cancel your service within the first 30 days, a refund will be issued within 4 weeks working days. Trail account cancellation must be received in written format. All activation fee which applies to Trail account is nonrefundable. If you choose the 2 weeks free trial (which requires a credit card when signing up), your card will be charged 14 days from initial signup unless written cancellation is received within the 2 week trial. Each customer may receive one of the two specials (not both), and will be subject to the conditions stated above of the trial they received. Receipt Policy Receipt of (checks or cancellations) is determined
by the date the information was physically received at our office, and
not by postmark dates, fax confirmation pages or headers, etc. The
only exception to this policy is our secure payment system, which your
submit date is the date your receipt is actually dated electronically. ISOT is not responsible for any long distance charges incurred while using our services. |
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